There are two segments left in my series covering the 2006 outlook on Japan logistics. For Part V, the topic is human resources, an area that has become more critical than ever to the logistics sector. For a medium-sized firm, finding the right people for the right positions at the right time is a difficult task. Currently, for firms that are primarily focused on trucking transport, finding drivers is the biggest issue. There is a significant driver shortage to the point that sometimes even if a company has a truck available to deploy there is no one to drive it. Combine that with the lack of talent and personnel development programs in-house and you have an industry that is experiencing pains in the face of increased competition due to deregulation, bankruptcy and consolidation.
Thus, it is no surprise that one of the important themes as chosen by JILS survey respondants is human resources.
"Personnel Development that Engages Logistics"
"Learn on-site and cultivate"
Watanabe: Even within all the topics to this point, talk of personnel has come up quite a bit. Regarding personnel development, it has been an important issue from years before and any corporation has worked on related policies. However, perhaps conditions haven't yet become satisfactory.
One thing that I personally am always feeling is that many logistics businesses, compared to other types, have hard time with the time and money applied to personnel development. I think this is linked to the fact that kaizen activities don't permeate logistics businesses, but if the lack of "time to spare" isn't improved upon I feel like personnel development won't be tackled appropriately. We are also facing the era of the babyboom generation gradually retiring. Whether it is putting those that do retire to practical use, or finding successors to pass on the necessary skills and knowledge, I feel the importance of personnel development.
Speaking from the viewpoint of university education, when speaking with human resources people from corporations of many years ago, they would say "we want personnel who can adapt to problem solving abilities." Recently, I am being told that "we want personnel who have problem detection abilities." By the way, looking at current school education, including university education, that kind of education doesn't exist. There are few opportunities to experience society through things like internships or volunteering, or opportunities to consider the skills and abilities necessary for oneself. I feel that schools and corporations must do more, related to personnel development, to cooperate in these areas.
Also, viewing the situation from the student perspective, compared to the logistics industry, popularity is high with the manufacturing and IT industries. From that point, I think the logistics industry must deepen its cooperation between not just corporations and universities but also high schools and middle schools.
Following the finding of employment, although training where skills resulting from hands-on work is necessary, if management is under pressure, that is the first thing to go. Touching on this point, if you take a look at JILS's "Logistics Professional Certification Seminar," it is always at overcapacity and thus it seems it is a certification that has real career value in the logistics industry.
Hayashi: Recently there is a fear of the "Year 2007 Problem." With that, I read one example of the ship building industry wondering what will happen once that year is passed by the many people born in 1947, which is the babyboom generation as mentioned earlier. In ship building, there are a lot of on-site skills that can't be put in a blueprint. So the problem comes about where the people who have those skills suddenly leave in 2007. The ship building industry, due to periodic downturns, is missing that middle-manager layer of skills and knowledge. With China's sudden upsurge as well, recently the industry is trying to insert new people and teach them as best as possible, but the younger people have a hard time with this pace of learning.
With the babyboomers, the built an era of advancement that said "if we don't do this, we can't reach the top." What that means is that we thought of and built things ourselves and made mistakes, outfitting ourselves with the power to go through the stage of overcoming those mistakes. However, today's younger people have lived in an era of stabilized growth and are not in a place to experience going through that "overcoming" stage.
But, that doesn't mean we are helpless. For those that are in the position to train others, it is important we do our best to make new people think. A variety of ways is ok, just do it. That will link with discovery. And if they seek to discover, they will begin to produce ideas. I think the point will be whether, and to what degree, seniors and superiors can create an environment that utilizes on-site resources and opportunities.
Our company is also directly facing the veteran skill successorship problem, and I am currently in the process of initiating the stage where we instill in our younger people those skills little-by-little.
Seien: Creating those opportunities for that kind of training is extremely important, and since in our case we don't have that middle layer generation, I completely sympathize with your sentiments.
With the manufacturing sector, many non-core areas of business are being outsourced, but I am personally worried about that trend. Even at a number of companies that I know, outsourcing is moving ahead and I feel things like people not knowing on-site conditions and technical skills dropping. Turning to logistics businesses, simply just demanding cost reductions is no good. I think both customers and logistics businesses must better understand that logistics is socially an extremely important infrastructure. Even with JILS's "Logistics Professional Certification Seminar," I heard that most of the participants are logistics professionals and that customers are few. I wonder if we are not getting more and more desk people who just don't know on-site conditions. I feel that this issue will be a big problem in the future.
Hironaka: Logistics unique skills are a part of it, but I don't think there is any peculiarity to personnel aimed at configuring SCM. The ability necessary includes the process of:
- fitting people with a good balance of thinking power and people skills,
- making them sensitive to movement of goods/services in the world,
- discovering problems from facts on the ground,
- shaping the most prominent issues at hand, and
- connecting that to executable measures.
From that type of ability, if the power to work with related departments towards executing appropriate measures exists, regardless of logistics, this can be put to good use anywhere.
Related to what Mr. Seien said earlier, we are for the most part asking logistics businesses to handle our logistics needs. Of course, we also do our best to visit on-site to study and be aware of conditions, but this is kind of difficult. For example, for those employees aiming to become managers, they are visiting different sites each for 2-3 hours, analyzing problems noticed at those times and then writing reports. But to say that by doing this everything is OK is not right. I feel that there isn't much happening besides steadily piling on more work.
Watanabe: When I also visit work sites, production lines for example are very well run. But often when I then take a look at the logistics occuring before and after the line, there is a sense of disorder. From my take, it seems that it is because this work is just being sort of "tossed" to the logistics guys.
Hironaka: You are right. More so than production areas, I feel logistics areas are relatively slower or behind.
Seien: Toyota, in an effort to apply manufacturing floor thinking in logistics businesses, is leveraging its strength from the Toyota Production System in the process of employing logistics kaizen plans. I think this kind of methodology could be employed in many other corporations.
Takahashi: Personnel problems are an eternal issue. If you consider how we were when we were young, I believe we were being told the same things by our seniors. However, I see trends like IT transformation and globalization creating a more difficult context for today's young people than the era I entered the workforce.
One thing I can say, no matter whether you are a manufacturer, a logistics business, or a service provider, the basics of personnel development are found on-site, and instilling the power to work well at various work sites is imperative. No matter which school we come out of, when we enter a company we are amatuers and so it is also necessary to create an organization that will develop people. By prioritizing this organizational building, this will link to better response to changes and reaching a higher level.
Within that, it is important that the leadership have a clear image of the personnel it is seeking, and then train and educate based on that. Also, since no one is expecting that a person's character or abilities will grow by leaps and bounds in a day, this process must be considered over the long-term and not over just a short-term of 1-2 years.
In today's era, a variety of expertise is sought after, such as with 3PL and SCM fields. In the past, just hauling an object was considered fine, but since the term logistics has appeared, as everyone knows, people who are well-versed in operational kaizen, building control, process control, IT, finance, etc. are necessary. However, if you can clarify exactly what kind of personnel you are seeking, you can also develop that personnel in a planned manner. Even understanding this, it is absolutely important that a corporation's leadership possess a vision for its personnel.
COMMENTARY: I thought this section was the best and most interesting part of this series discussing Japan logistics in 2006. Working for a Japanese logistics firm, especially being a mid-size firm, the topic of the babyboom generation and the lack of a middle-layer of quality employees is readily clear and extremely frustrating as a relatively younger person coming from the United States. Also having just come out of 3 years of intense business education through graduate school, the lack of mutual learning and pursuit of personal development is often astounding. In fact, one of the reasons I have been working on this blog as much as I can is to help maintain a higher level of personal development, to stay sharp while working in a relatively low-intensity work environment.
I have several ideas for what needs to be done in my current firm's case, but these ideas are very difficult to implement as one person fighting a very ingrained organizational and cultural mindset. It is really like swimming against the current, and so you have to find ways to move the firm forward without alienating yourself. One way is to find those like-minded individuals both above and below your level of responsibility. The people below will let you know the dirt-level facts and circumstances in relation to their managers and the people above will help you push proposals. Department- and division-spanning projects are extremely difficult. Within a division you only have vertical "walls" to deal with; across divisions you have to figure for the horizontal walls as well, in addition to more vertical walls.
It has been mandated in my firm, for example, to "speed-up" in achieving a new level capability in terms of our logistics services--both customer-facing and back-office processes. However, when I proposed some training for our new hires in 2006 based on a request from HR, the content I proposed was considered "too difficult" or "advanced." In a Japanese firm like this one, that translates into "we can't train our new hires on something their bosses don't know or don't want them to know yet." In other words, fear and pride raise their ugly heads to impede progress--fear that subordinates will possess expertise not found in their superiors, pride that superiors don't need to rely on their subordinates in decision-making. This type of environment acts to drag down a company's progress and success. The necessary type of personnel development cannot survive this environment, or even begin. Navigating this type of environment requires skills that can't be developed in a graduate business program where 98% of students excel.