Recently, my site was the focus of a post by Andrew Leonard at his Salon.com blog "How the World Works." That excellent post spawned some additional, quality conversation in the comments section to which I contributed. My comments were aimed at the article's comments as well as comments by posters "RJStanford" and "sonofa:"
I believe one of the risks for supply chains operating towards "shrinking the Gap" is that the public infrastructure build-up, especially in the early stages, will be utilized not just for good, but for bad. For example, the supply chain architectures that are allowing Afghanistan to open up are also allowing its heroin trade to explode. As with North Korea and similar countries, it allows exploitation of resources, including human capital.
True "high performance" supply chains will ensure that utilization of infrastructure by the bad guys is minimized in trade only if they have in place the architectures that are linked to parallel supply chains for the flows of: laws and regulations (whether private or public), security, and people. With Afghanistan, and even Iraq, we can see that the supply chains for laws and regulations and security lags that of trade--thus, even though trade is allowed to travel regularly into Iraq, it doesn't mean it will arrive secured let alone according to existing laws and regulations.
This is the complexity of the environment supply chain managers face if they are involved in Core-Gap trade/development (more transformative) relative to Core-Core trade/development (more iterative). The key is in not allowing Core-Gap and Gap-only supply chains to be isolated from making the necessary progress with proper political, security, people flow architectures.
In my view, by at least having a framework to approach these topics allows for more constructive dialogue. My attempt is to help develop or facilitate such a framework or frameworks in terms of supply chain management so when taking on a sensitive topic such as Kaesong or even China, the conversation isn't defined by a single approach (such as political or human rights).
In response to my comment, poster "sonofa" offered this further exchange (emphasis on what I feel are unconstructive generalizations):
Thanks for stopping in and offering your thoughts. My perspective as an American is that although dialogue about global supply-chain management, as with every aspect of globalisation, may sometimes be fixated upon politics or human rights issues, but in fact the actions that are taken (by who?) have almost nothing to do with either. They are instead entirely (really?) directed toward the aforementioned "efficiency." "Efficiency" is for some reason defined (by who?) as maximising profits for the upper echelon, and externalizing all (really?) expenses. "Externalizing" expenses directs their impacts toward the communities or governments surrounding the supply chain, even when these communities or governments see absolutely none of the profits or benefits (examples?), and even when the working classes are impoverished and disenfranchised (examples?). When I see a statement like "efficiency is here to stay," what that means to me is that "wealth being ever further concentrated into ever fewer hands is here to stay." Is it? Can that really continue forever? Are we certain that such a seemingly unending increase in the number of desperate people can indeed continue forever?
If politics and human rights issues are dominating the public discourse about global business practices, they are being completely ignored (really?) as the globe's businesses make their decisions, take their actions, and decide the fate of the world daily (fate of the world?). What's worse, the consolidation of corporate power over our actions (huh?), and the "streamlining" of the supply chain, capital and labour flows, and factory siting decisions, is all directed negatively (ALL???): Lower costs. Monopolize innovation, by disallowing research begun on company time and property, and hence, depriving researchers of the income that would accrue from new inventions, and hence, effectively clamping down on such innovation. Fund legislation to prevent independent action, where such action would impact the company's bottom line (such as when an American utility company recently cut off service to some private users who had generated too much power from their home's solar generator). Relocate factories abroad, where wages, environmental protections, and benefit costs are lower. These are all negative acts, not only to stifle individual freedom, but to degrade the common weal. Politics, human rights and poverty, to say nothing of the positive, constructive things the human race might do together cooperatively, are not to be shunned as diversions of the debate (not what I was arguing for); they have been shunned enough. Our political systems, our cooperative efforts as a race, our human rights, and indeed our poor themselves, are dying from lack of care. The multinational corporation can do some good, in its proper place (proper place decided by whom?), like religions or governments; but like the religions or governments of old, the multinational corporation has gained too much power (measured by?). We need to remember that the world's poor, disenfranchised by efficiency (huh?), do not go away. We must find a way to enfranchise all of our people.
And in an even later comment:
The strange thing about corporate hegemony is that we can all see the destructive effects that it has (like?), but the corporate decision-making mechanism is such that it defies any real decision-making at all (huh?). The fixation on the bottom line has actually removed power from all the human beings involved (what???). It's very bizarre.
Now, I understand the emotion behind "sofona's" post, but there are just too many sweeping generalizations that are simply wrong, let alone conducive to a constructive argument.
Since I have some further ideas on this, I wanted to add a more in depth response at this site for the rest of my audience to digest. In particular, I disagree with the notion that an intense focus on the bottom line by firms when operating supply chains either domestically or globally is mutually exclusive to operating a socially responsible supply chain. At the same time, I agree with the notion that efficiency, or optimization, in itself cannot be the primary driver of a great supply chain. For if we are simply optimizing bad processes, efficiency as an end-goal means very little. My belief is that true "high performance" supply chains not only have great architectures in place, they also have a strategy that includes Corporate Social Responsibility (CSR) as part of its key set of business processes in driving bottom line profits that allow reinvesting in its core businesses, returning value to investors and enhancing the work environment of the firm's most valuable resource: its community of employees throughout its supply chain(s). Employees in turn have the responsibility of designing a career plan that allows them to contribute fully to supply chain innovation and the creation and implementation of community initiatives.
How CSR can be integrated into a corporate strategy that feeds the bottom line while enhancing communities is instructively illustrated by Kaplan and Norton's strategy map template. Within the internal perspective, one can see the role of regulatory and social processes in driving a firm's relationships and image in the context of its customers and operating environment. This in turn feeds the financial objectives that shape a firm's bottom line. Important not to forget is the human, informational and organizational capital that must be applied to these processes to make them work appropriately.
In this ideal sense, a firm does not need to let go of a bottom line focus in order to successfully deploy CSR in the supply chain. It simply ensures that the causal links behind that focus are properly constructed to integrate CSR. Of course, to address critics making sweeping generalizations of global firms, supply chain managers must put principle into action to illustrate that such generalizations are far off the mark. Fortunately, many firms have integrated CSR into the supply chain--in particular, HP has an extensive initiative in practice to raise the performance level of its global supply chains whether they traverse the "Core" or the "Gap" to use Tom Barnett's terms.
I believe that a case study of HP illustrates that, when confronted with the speed at which today's firms deal with global diversity and adversity, the impact of global supply chains on social and natural environments cannot be simplified into a generally negative or positive trend that allows a statement like "the corporate decision-making mechanism is such that it defies any real decision-making at all...the fixation on the bottom line has actually removed power from all the human beings involved" offered by "sonofa." Case-by-case, however, we can analyze an entity's supply chain architectures at a variety of levels (individual, group, organization, region, nation, etc), their operating context, and study how their business processes are constructed to either integrate or not integrate CSR towards driving bottom line profits/benefits.
Important to note, this post is not intended to ignore the "bad apple" supply chains; rather, it is to show that, despite a great deal of political and social rhetoric in regards to "corporate hegemony," "bottom-line fixations," and general corporate opportunism, the majority of large firms in the world have developed a socially conscious corporate strategy. Of course, where operations are outsourced to less resource-rich firms, there will be performance gaps in terms of building the supply chain architectures that support CSR innovation (primarily informational, relational and innovational architectures). But many of these firms, and by extension their communities, would be far worse off without a business relationship that provides at least the right foundation to build upon.
Thus, my opinion is that if the heart or core of a global firm is rooting a CSR-related initiative into its corporate strategy, I believe that this will over time lead to a higher level of CSR performance in all its supply chain partners. However, if the firm does not have a rooted CSR-related initiative in its corporate strategy, then its core managerial decision-making would need to be looked at with skepticism in the sense that CSR ignored "in-house" is likely ignored "out-house."
Returning to HP, which is the focus of an article from Logistics Today, another online source for logistics news that I recently have come across. The title of this very timely article, believe it or not, is "How to Manage a Socially Responsible Supply Chain."
HP is doing the right thing by focusing on empowering its people:
High-tech manufacturer Hewlett-Packard Co. (HP) has launched a year-long training program aimed at providing the management staff of its suppliers in China with the knowledge to improve social and environmental responsibility practices in their factories.
HP links strategy to metrics through a number of objectives and desired outcomes:
The Focused Improvement Supplier Initiative (FISI) provides clear and measurable benefits for supplier factories, including increased productivity and quality and reduced worker turnover, injuries and illnesses.
Some of the tools and methods to achieve the desired outcomes are as follows:
Over the year, suppliers will work to minimize factory risks, share best practices, access social and environmental responsibility content experts in China, improve the skill sets of key factory managers, and demonstrate progress toward conformance to the Electronic Industry Code of Conduct. The code of conduct outlines standards to ensure that working conditions in the electronics industry supply chain are safe, that workers are treated with respect and dignity, and that manufacturing processes are environmentally responsible.
HP's initiative strengthens the relational architecture of its supply chain:
Business for Social Responsibility's China Training Institute and Foxconn will work with HP on the initiative. "HP operates one of the IT industry's largest supply chains, and we are eager to implement FISI to provide global suppliers with the training they need to make successful social and environmental responsibility improvements," says Bonnie Nixon-Gardiner, global program manager, Supply Chain Social & Environmental Responsibility, HP.
HP emphasizes that accountability in adhering to CSR principles is essential:
All FISI participants are required to commit factory management staff, including human resources and environmental, health and safety managers, to attend monthly social and environmental responsibility training in the Shenzhen and Shanghai regions during the next year. FISI participants also are required to provide monthly reports on the progress of corrective actions, key factory metrics, trends and improvements, and to contribute case studies on corrective action efforts made at their facilities as a result of the training.
The above article provides a nice summary, but it doesn't do much justice to the initiative HP is driving. For an extremely thorough and convincing description, this HP site is an absolute must read in understanding their approach to integrating CSR initiatives into supply chain management.
Here is a quote I like from the site:
"When the program kicked off, there were a lot of doubts from suppliers and HP employees questioning if HP was enforcing an unrealistic goal and imposing Western standards. After two years of effort, we see changes from the suppliers and HP auditors. They are coming to believe in the global citizenship philosophy. The HR and operations managers and workers in the factory see SER is a good program. Conformance to HP’s Code can help firms hire and retain good employees. Happier employees can make the company more successful, benefiting everyone."
– Chi-Luen Lee, HP Global Procurement Services, Greater China
The key here is that building a CSR-inclusive supply chain is a gradual process--not something that is brought about via magic wand. CSR initiatives are really part of the relational and innovational supply chain architectures that are often the last and most difficult components to build in a high-performance supply chain. In addition, a socially and environmentall responsible supply chain is not just one where firms give back to communities directly from profits, but a supply chain that also creates a working environment where its employees and partners are empowered and encouraged to contribute back to their communities.
It is my experience that employees can take their surrounding communities for granted just as much as a firm's leadership. Thus CSR is ultimately a partnership between a firm's leadership, employees, and indirect stakeholders of the communities in question. There is the distinct chance that any group could negatively or positively affect such a partnership--for the worse in the case of the former and for the better in the case of the latter.
Communities aiming to attract or maintain supply chain investments must recognize the key components of such a partnership and be prepared to show the value that can be added to a firm's supply chain via investment in their particular community versus another. If a community in the USA cannot compete on cost versus a Chinese community, can it compete at the relational and innovational levels? If not, what needs to be done to instill that ability? In other words, how can the community work with firms to create a mutual resilience to globalization's challenges?
Answering this question will first require critics of multinational firms to recognize many firms are doing the right things and for skeptical corporate leaders to realize they need to do much more. Only then can we move on to the constructive conversations that will lead to improving underdeveloped communities around the world.
UPDATE: For another angle with a focus on China, please visit the China SCM blog here.